Live in care - Maaya Care

CQC-registered domiciliary care provider

Live-in Care That Feels Like Family

Remain safe, independent and comfortable in your own home with compassionate, one-to-one support from Maaya Care.

There is no place quite like home.

It is where your memories have been made, where your family and friends visit, where you feel most comfortable and where everyday life feels familiar.

When additional support is needed, moving into a residential care home is not the only option.

Maaya Care provides personalised live-in care that allows you or your loved one to continue living safely and independently at home. A carefully selected professional carer lives in the home and provides support tailored around the person’s individual needs, routines, choices and lifestyle.

Whether you need companionship, personal care, dementia support, help following a hospital stay, respite care or compassionate support during a life-limiting illness, our friendly team is here to help.

Book a Free Care Assessment

No obligation. A member of our care team will call you back.

Why families trust us

Trusted, Compassionate Care in Your Own Home

CQC Registered

Maaya Care is registered with the Care Quality Commission to provide personal care.

Trained Care Professionals

Our carers receive training, supervision and ongoing support to help them provide safe, respectful and person-centred care.

Carefully Matched Carers

We consider care needs, experience, personality, routines, interests and preferences when matching a live-in carer.

Personalised Care Plans

Every care plan is created around the individual and regularly reviewed as needs or circumstances change.

Local Management Support

Our care team remains involved after care begins, providing oversight, communication and ongoing support.

Family-Focused Communication

Where the person has consented, we work closely with relatives and other professionals to help everyone remain informed and reassured.

Your Home. Your Routine. Your Choice.

Home is more than a property.

It may be the place where someone has lived for many years. It may hold family photographs, treasured possessions, favourite furniture and memories of important moments.

It may also provide a sense of familiarity that cannot easily be replaced. For many people, the possibility of leaving home can feel upsetting or overwhelming. They may worry about losing their independence, being separated from a partner or pet, moving away from neighbours, or having to adapt to unfamiliar routines.

Live-in care offers another choice. Instead of asking someone to move into a care setting, professional support is brought into their own home. This allows them to continue living in familiar surroundings while receiving the assistance, reassurance and companionship they need. With Maaya Care, support is organised around the individual.

A person can continue to:

• Wake up at the time they choose

• Enjoy their preferred meals

• Follow their normal morning and evening routines

• Remain close to family, friends and neighbours

• Keep a much-loved pet, where practical

• Continue hobbies and community activities

• Attend appointments and social occasions

• Spend time in their own garden

• Sleep in their own bedroom

• Welcome visitors into their home

• Make everyday choices about how they live

Live-in care is not about taking control away from someone.

It is about providing the right support so they can retain as much independence, dignity and choice as possible.

WHAT IS LIVE-IN CARE?

Dedicated Support in the Comfort of Home

Live-in care is a personalised care arrangement in which a professional carer lives in the home of the person receiving support.
The carer provides agreed assistance throughout the day and offers the reassurance of having someone present in the home. The exact level of support is determined by an assessment and documented in a personalised care plan.

Depending on the person’s needs, a live-in carer may assist with:

Personal care
Washing, bathing and dressing
Medication support
Meal planning and preparation
Shopping and household tasks
Mobility and safe transfers
Companionship
Attending appointments
Social activities
Supporting daily routines
Monitoring general wellbeing
Communication with relatives and professionals
Overnight reassurance or agreed night-time support

A live-in carer is not expected to work continuously for 24 hours without rest. The care arrangement must include suitable breaks, rest periods and appropriate sleeping accommodation for the carer.

Where a person requires frequent waking support throughout the night, additional night-care arrangements may be needed. Maaya Care will discuss this honestly during the assessment so that the proposed care package is safe and appropriate for both the client and the care team.

A COMPASSIONATE ALTERNATIVE TO RESIDENTIAL CARE

Care Comes to You

Many families begin searching for live-in care because they are concerned that a loved one may no longer be safe living alone.

They may have experienced:

A recent fall
A hospital admission
Reduced mobility
Memory difficulties
Increasing frailty
Missed medication
Poor nutrition or dehydration
Loneliness or isolation
Difficulty managing personal care
A decline in confidence
A family carer becoming exhausted
A diagnosis that requires ongoing support

In these circumstances, a residential care home may appear to be the only available option.

However, live-in care may enable the person to remain at home with dedicated support.

Unlike a shared residential environment, live-in care is centred on one individual or, in some cases, a couple living together. The care can therefore be shaped around their personal needs rather than a general routine designed for many residents.

The individual remains surrounded by familiar belongings, memories and people. Family members can visit naturally, favourite meals can continue to be enjoyed and established routines can be preserved.

For people living with dementia, familiarity may be particularly valuable. Remaining in a known environment can help reduce some of the distress that may occur when routines and surroundings suddenly change.

Live-in care will not be suitable for every person or every home. A full assessment is therefore essential. Our team will consider the person’s care needs, risks, home environment, sleeping arrangements, night-time requirements and preferences before recommending an appropriate package.

WHY FAMILIES CONSIDER LIVE-IN CARE

Families often contact Maaya Care because they are worried about someone they love.

They may be asking:

“Is Mum safe on her own?”

“What happens if Dad falls during the evening?”

“Is she eating properly?”

“Is he remembering his medication?”

“Can my parents remain together?”

“Will someone notice if their health changes?”

“Does needing care mean they must leave home?”

These are difficult and emotional questions.

Our role is not to pressure families into making a quick decision. We listen carefully, explain the available options and help them understand whether live-in care may meet their needs.
For some families, live-in care provides reassurance that their loved one is no longer facing each day alone.
For others, it allows a husband and wife to remain together.

It may help someone return home safely after hospital treatment, give a family carer a much-needed break, or provide compassionate support during a serious illness. Above all, it can help families spend meaningful time together again. Instead of every visit being focused on medication, washing, meals or household tasks, relatives can return to being sons, daughters, partners, siblings and grandchildren.

OUR PROMISE

Care Delivered with Dignity, Respect and Kindness

At Maaya Care, we understand that inviting a carer to live in your home is a significant decision. You are trusting someone with your personal space, your routines and, most importantly, your wellbeing. We never take that responsibility lightly.

Our approach is built around the following commitments:

We Listen

Before care begins, we take time to understand the individual’s history, routines, preferences, communication needs, culture, beliefs, interests and goals.

We Respect Choice

The person receiving care remains at the centre of every decision. We promote independence and involve them in planning their care wherever possible.

We Protect Dignity

Personal care is always provided sensitively, respectfully and privately.

We Value Relationships

We believe excellent care is not only about completing tasks. It is also about trust, companionship and understanding the small details that matter to each person.

We Communicate

We maintain appropriate communication with the person, their representatives and involved professionals, subject to consent and confidentiality requirements.

We Review

Care needs can change. We review care arrangements and update plans when necessary so that support remains suitable.

FIRST CALL-TO-ACTION SECTION

Could Live-in Care Help Someone You Love?

You do not need to make this important decision alone.

Speak to our friendly team about your circumstances and receive clear, honest guidance about the care options available.

Your initial discussion is free and carries no obligation.

Call Maaya Care

01922 661466

Email

info@maayacare.com

Whether you are planning care for the future or need urgent support following a hospital discharge, we are here to listen and help.

OUR SERVICES

WHO CAN BENEFIT FROM LIVE-IN CARE?

Personalised Care for Every Stage of Life

No two people have the same care needs. Some individuals simply need companionship and reassurance, while others require more comprehensive support due to illness, disability or increasing frailty. At Maaya Care, we believe care should never be a standard package. Every live-in care arrangement is individually planned to reflect the person’s health needs, lifestyle, wishes and goals. Live-in care can be an excellent option for people who wish to remain safely in their own home while receiving dedicated one-to-one support.

Live-in Care for Older People

As we grow older, everyday tasks can gradually become more difficult. Simple activities such as getting dressed, preparing meals or climbing the stairs may begin to require assistance. Many older people still wish to remain in their own home, close to family, neighbours and familiar surroundings. Live-in care provides practical support while helping people continue enjoying the life they know and love. Our carers encourage independence wherever possible, offering assistance only where it is genuinely needed.

Live-in Care Following Hospital Discharge

Returning home after a stay in hospital can feel both exciting and worrying. Families often wonder:

Will Mum cope on her own?
Will Dad remember his medication?
Who will prepare meals?
What happens if they fall again?

A live-in carer can provide reassurance during this important period of recovery. We can support people following:

Hip replacement surgery
Knee replacement surgery
Stroke
Fractures
Chest infections
General illness
Reduced mobility
Long hospital admissions

Having someone present can help promote confidence, encourage rehabilitation and support recovery at home.

Live-in Dementia Care

For many people living with dementia, remaining in familiar surroundings provides comfort and reassurance. Moving into an unfamiliar environment may increase anxiety or confusion for some individuals. Our live-in carers understand the importance of:

Familiar daily routines
Gentle reassurance
Meaningful conversation
Patience
Respect
Encouraging independence

Support may include:

Medication prompts
Personal care
Meal preparation
Hydration
Activities
Memory prompts
Companionship
Family communication

Every dementia journey is different, which is why our care plans are always personalised.

Live-in Care for Couples

Many couples fear they may have to live apart when one partner begins needing care. Live-in care often makes it possible for couples to continue living together in the home they share. This allows husbands and wives to continue enjoying everyday life together while receiving the support they need. Where appropriate, our carers can assist both people within the same household, subject to assessment and care requirements.

Live-in Palliative Care

During life’s most difficult moments, compassionate care becomes more important than ever. Many people express a wish to remain at home surrounded by family, familiar possessions and the people they love. Our live-in carers provide respectful support focused on comfort, dignity and emotional wellbeing while working alongside healthcare professionals and community services involved in the person’s care. Our aim is to support both the individual and their family with kindness, sensitivity and respect.

Respite Live-in Care

Family carers do an incredible job. However, everyone needs time to rest. Live-in respite care allows family members to take a well-earned break while knowing their loved one continues receiving safe, compassionate care at home. Whether respite is needed for a few days, a week or longer, we can provide flexible support tailored to individual circumstances.

Long-Term Live-in Care

Many people choose live-in care as a long-term alternative to residential care. Our service allows individuals to continue living independently while receiving consistent one-to-one support from dedicated carers. As needs change, we regularly review care plans to ensure support continues to meet each person’s requirements.

WHAT DOES A LIVE-IN CARER DO?

A live-in carer provides practical assistance, emotional support and companionship throughout the day.
Every care package is different, but support may include:

Personal Care

Maintaining dignity and wellbeing is central to our approach.
Support may include:

Washing and bathing
Showering
Dressing
Undressing
Continence support
Toileting
Oral hygiene
Hair care
Grooming
Skin care
Assistance with mobility
Pressure area care where appropriate

All personal care is delivered respectfully, sensitively and in accordance with the person’s wishes.

Medication Support

Managing medication safely is an important part of many care packages.
Our carers can assist with:

Medication reminders
Medication administration where appropriate
Prescription collection
Medication records
Monitoring routines
Liaising with healthcare professionals

Meal Preparation and Nutrition

Good nutrition contributes to better health and wellbeing.
Our carers can:

Prepare fresh meals
Cook favourite recipes
Cook favourite recipes
Encourage hydration
Assist with eating where required
Shop for groceries
Plan nutritious menus

Meals are always prepared around personal preferences.

Household Support

Keeping the home clean, comfortable and organised helps maintain independence.
Support may include:

Laundry
Ironing
Vacuuming
Dusting
Washing dishes
Changing bedding
Tidying living areas
Shopping
Collecting prescriptions
Managing household supplies

Mobility Support

Maintaining movement is important for confidence and independence.
Our carers may assist with:

Walking safely
Transfers
Wheelchair support
Exercise encouragement
Falls prevention
Attending physiotherapy appointments
Safe use of mobility equipment

Companionship

Companionship is one of the most valuable parts of live-in care. Many older people experience loneliness, particularly after losing a partner or becoming less mobile. Our carers spend quality time with the people they support.

Activities may include:

Conversation
Reading
Gardening
Going for walks
Watching favourite television programmes
Listening to music
Playing games
Visiting cafés
Shopping trips
Attending community activities
Visiting friends
Family celebrations

Because good care is about helping people enjoy life—not simply managing daily tasks.

Overnight Reassurance

Knowing someone is present in the home often provides reassurance for both the individual and their family.

Depending on the agreed care plan, carers can provide appropriate overnight support and assistance.

Where frequent waking care is required throughout the night, we will discuss the most suitable arrangements during the assessment.

Transport and Appointments

Our carers can accompany individuals to:

GP appointments
Hospital appointments
Dental appointments
Opticians
Community activities
Hairdressers
Places of worship
Social events

Helping people remain connected to their community is an important part of maintaining independence.

WHAT ARE THE BENEFITS OF LIVE-IN CARE ?

One-to-One Personalised Care

Unlike residential settings, live-in care is entirely focused on one individual (or a couple). Support is personalised and adapted around the person’s needs, routines and preferences.

Stay in the Home You Love

Many people wish to remain in familiar surroundings. Live-in care makes this possible.
People can continue enjoying:

Their own bedroom
Their own furniture
Their own neighbours
Their favourite chair
Their treasured memories
Their daily routines

Greater Independence

Receiving support at home allows people to continue making choices about how they live. They remain in control of:

Their routine
Their meals
Their visitors
Their hobbies
Their lifestyle

Peace of Mind for Families

Families often tell us the greatest benefit is simply knowing someone is there. Live-in care provides reassurance that:

Meals are being prepared
Medication is being managed
Someone is available if support is needed
Changes in wellbeing are noticed promptly
Their loved one is no longer alone

Better Continuity

Building a trusting relationship with a dedicated live-in carer helps people feel comfortable and secure. Consistency often leads to a more positive care experience.

Remain Close to the People You Love

Friends and relatives can continue visiting naturally. There are no visiting hours. Family life continues. Grandchildren still come round after school. Neighbours still call in for tea. Birthdays are still celebrated at home. Life continues—just with a little more support.

CALL TO ACTION

Discover Whether Live-in Care Is Right for You

Every family’s situation is different.

We’re here to listen, answer your questions and help you explore the most suitable care options.

Contact Maaya Care today to arrange your free, no-obligation care assessment.

Call

01922 661466

Email

info@maayacare.com

WHY MORE FAMILIES ARE CHOOSING LIVE-IN CARE

Families increasingly recognise that needing care does not automatically mean leaving home.

For many people, live-in care provides the right balance between professional support and personal independence.

It allows people to remain where they feel happiest while receiving compassionate, dedicated care tailored to their individual needs.

At Maaya Care, our goal is not simply to provide assistance.

Our goal is to help people continue living fulfilling, meaningful lives in the comfort and familiarity of their own home.

WHY CHOOSE MAAYA CARE CARE PROCESS

WHY CHOOSE MAAYA CARE?

Compassionate Care Built Around the Individual

Choosing a live-in care provider is a deeply personal decision.

Families are not simply selecting a company to complete daily tasks. They are choosing people who may become part of everyday life within their loved one’s home.

They need to feel confident that the care provider will listen, communicate clearly, respond when support is needed and treat the individual with dignity and respect.

At Maaya Care, we understand the level of trust involved.

Our live-in care service is designed around the person rather than a fixed routine. We take time to understand who they are, what matters to them and how they wish to live.

This includes learning about:

Their preferred daily routine
Personal care preferences
Health and mobility needs
Medication requirements
Favourite meals and dietary needs
Cultural and religious preferences
Communication style
Family relationships
Interests and hobbies
Important life experiences
Social activities
Personal goals
Any worries or concerns

This information helps us create a care plan that reflects the whole person, not only their diagnosis or physical needs.

THE MAAYA CARE DIFFERENCE

Care That Comes from Love

Our approach is reflected in our belief:

The Care Comes From Love.
For us, care is not only about providing assistance.
It is about showing patience when someone needs more time.
It is about listening when someone wants to talk.
It is about preparing a favourite meal in the way they enjoy it.
It is about noticing when someone seems quieter than usual.
It is about offering reassurance during an anxious moment.
It is about helping someone continue to feel like themselves.
Small details can make a significant difference to a person’s quality of life.

That is why we encourage our carers to understand the individual’s preferences, routines and personality. We want the person receiving care to feel respected, safe and comfortable in their own home.

PERSON-CENTRED LIVE-IN CARE

Your Care, Your Way

Person-centred care means placing the individual at the heart of every decision.

We do not expect people to change their lives to fit around our service. Instead, we adapt our support around their established routines and preferences wherever it is safe and practical to do so.

For example, one person may enjoy waking early and having breakfast before reading the newspaper.

Another may prefer a slower morning and enjoy breakfast later.

One person may wish to attend a place of worship every week.

Another may enjoy visiting a local café, spending time in the garden or watching a favourite television programme in the evening.

These choices matter.

Our role is to support the individual to continue living in a way that feels familiar and meaningful.

CAREFULLY SELECTED CARERS

Finding the Right Person Matters

A successful live-in care arrangement depends on more than skills and experience.

Compatibility matters too.

The carer and the person receiving support may spend a considerable amount of time together. It is therefore important to consider personality, communication style, interests, routines and preferences.

When identifying a suitable carer, we may consider:

Relevant care experience
Training and competencies
Training and competencies
Personality
Shared interests
Cultural awareness
Language preferences
Experience of particular conditions
Ability to support mobility needs
Confidence with household routines
Comfort around pets
Driving requirements, where relevant

Although no matching process can guarantee that every personality will suit every person, we make every reasonable effort to identify a carer who can build a positive, respectful relationship with the client.

We also listen to feedback after care begins.

Where concerns arise, our management team will review the situation and discuss the most appropriate action.

SAFER RECRUITMENT AND TRAINING

Confidence in the People Entering Your Home

Inviting someone to live and work within a private home requires careful consideration.

Our recruitment process is designed to help us assess whether candidates have the values, experience and suitability required to provide care.

Our recruitment and onboarding arrangements may include:

Application review
Formal interview
Identity verification
Right-to-work checks
Employment history review
References
Disclosure and Barring Service checks
Training
Induction
Assessment of practical knowledge
Supervision
Competency checks
Ongoing development

Training requirements are considered according to the role and the needs of the people being supported.

Relevant subjects may include:

Safeguarding adults
Medication
Moving and handling
Infection prevention and control
Basic life support
Dementia awareness
Nutrition and hydration
Equality, diversity and human rights
Mental capacity and consent
Health and safety
Person-centred care
End-of-life care
Continence care
Skin integrity
Condition-specific support

Where an individual has specialist or complex needs, we assess whether additional training, clinical input or professional guidance is required before care begins.

LOCAL MANAGEMENT AND ONGOING SUPPORT

We Remain Involved After Care Starts

Starting a live-in care package is not the end of our involvement.

Our management team continues to oversee the service and remains available to support the client, family and carer.

Ongoing support may include:

Care reviews
Welfare checks
Carer supervision
Care-plan updates
Medication reviews
Risk-assessment updates
Family communication
Liaison with healthcare professionals
Support during changes in health
Responding to concerns
Planning carer breaks and changes
Care needs can change gradually or unexpectedly.
A person may become less mobile, return from hospital, experience medication changes or require increased support at night.
When changes are identified, we discuss them with the appropriate people and review whether the existing care arrangement remains suitable.

OUR LIVE-IN CARE PROCESS

A Clear and Supportive Journey

Arranging care can feel overwhelming, especially when a family is already coping with illness, hospital discharge or a sudden change in circumstances.

Our process is designed to be clear, supportive and easy to understand.

Step 1: Initial Conversation

The process usually begins with a telephone call, email or online enquiry. During the first conversation, we will ask some general questions about the person needing care.

These may include:

Where they live
Why care is being considered
The support currently available
Mobility needs
Personal care needs
Medication requirements
Memory or cognitive concerns
Night-time needs
Whether they live alone or with someone else
How soon care may be required

This first conversation helps us understand the situation and decide whether live-in care may be suitable.

There is no obligation to proceed.

Step 2: Free Care Assessment

If live-in care appears appropriate, we arrange a more detailed assessment. This may take place in the person’s home, by video call or through another suitable method, depending on the circumstances. The assessment gives us an opportunity to understand the person’s needs, preferences and home environment.

We may discuss:

Personal care
Continence
Mobility
Falls risks
Medication
Nutrition
Communication
Cognition
Behavioural needs
Sleep and night-time support
Skin integrity
Medical conditions
Equipment
Access to the property
Carer accommodation
Family involvement
Emergency contacts
Personal goals

We also explain how live-in care works, including carer breaks, sleeping arrangements and any additional support that may be required.

Step 3: Personalised Care Plan

Following the assessment, we prepare a care plan that describes how support should be provided.

The care plan may include:

Daily routines
Preferred times for support
Personal care instructions
Medication arrangements
Meal preferences
Mobility guidance
Communication needs
Risks and safety measures
Social activities
Cultural and religious preferences
Family communication arrangements
Emergency procedures
Desired outcomes

The person receiving care should be involved as fully as possible in creating and agreeing the plan.

Where appropriate, relatives, representatives and professionals may also contribute.

Step 4: Carer Matching

Once the care requirements are clear, we begin identifying a suitable carer. We consider the person’s care needs as well as personality, interests and preferences. Families may wish to discuss the proposed carer before the placement begins. Where possible, we provide relevant information so they can feel more comfortable and prepared.

Step 5: Care Begins

On the agreed start date, the carer is introduced to the client and their home. The initial period is important. It allows the carer to learn the person’s routine, understand the household and begin building a trusting relationship. Our team remains available during this transition.

Step 6: Review and Ongoing Support

After care begins, we check how the arrangement is working. We listen to feedback from the person, their family and the carer. Care plans and risk assessments are reviewed when necessary, particularly if there is a change in health, medication, mobility or circumstances. Our aim is to provide a service that remains safe, suitable and responsive over time.

WHAT HAPPENS DURING THE FIRST FEW DAYS?

Helping Everyone Settle In

The beginning of a live-in care arrangement can feel unfamiliar for both the client and the carer.

It takes time to learn where items are kept, understand routines and build trust.

During the first few days, the carer may spend time:

Learning the person’s preferred routine
Understanding how they like support to be provided
Reviewing the care plan
Becoming familiar with medication arrangements
Learning household routines
Understanding food preferences
Meeting relatives or regular visitors
Meeting relatives or regular visitors
Learning how equipment is used
Supporting the person to feel comfortable

Families should not expect the relationship to feel completely natural immediately.

Like any new relationship, trust often develops through consistency, kindness and time.

Our team monitors the placement and encourages everyone involved to share feedback.

LIVE-IN CARE OR A RESIDENTIAL CARE HOME?

Understanding the Difference

Both live-in care and residential care can provide valuable support. The most suitable option depends on the individual’s needs, preferences, finances, risks and home environment. The following comparison may help families understand some of the differences.

Consideration

Living environment
Daily routine
Care attention
Pets
Couples
Visitors
Meals
Familiarity
Community connection
Privacy
Cost structure
Night support

Live-in Care

The person remains in their own home
Usually based around the individual
Primarily one-to-one support
The person may often keep their pet
Couples may remain together at home
Family can usually visit naturally
Based on personal preferences
Existing surroundings and possessions remain
The person may remain near neighbours and local services
The person remains in their own private home
Based on the care arrangement and level of need
Must be assessed and planned separately

Residential Care Home

The person moves into a shared care setting
May be influenced by the home’s wider routine
Staff support multiple residents
Policies vary between care homes
Couples may not always share accommodation
Visiting arrangements may apply
Chosen from the home’s menu
New surroundings and routines
May involve moving to another area
Bedrooms are private but other areas are shared
Based on residential fees and care level
Staff are available within the care setting

This comparison is general and should not be treated as advice that one option is always better. For some people, a residential or nursing home may be the safest and most appropriate choice. For others, live-in care can offer the support they need while allowing them to remain at home. A full assessment is essential before making a decision.

CAN LIVE-IN CARE SUPPORT A COUPLE?

Helping Partners Remain Together

One of the strongest reasons families consider live-in care is the opportunity for a couple to remain together.

A husband and wife may have shared their home for many years.

The possibility of separation can be distressing, especially if only one person initially requires care.

Subject to assessment, a live-in carer may support both people within the same household.

For example, one partner may need personal care and medication support, while the other may benefit from meals, companionship and household assistance.

Supporting a couple at home can help preserve:

The exact cost and staffing arrangements will depend on both individuals’ assessed needs.

SUPPORT FOR FAMILY CARERS

Helping You Return to Being Family

Many relatives provide care for months or years before asking for professional support.

They may manage medication, personal care, meals, shopping, appointments and household tasks while also balancing employment, children and their own health.

Family carers often tell us they feel guilty about needing help.

However, accepting support does not mean they have failed.

It means they recognise that sustainable care requires rest, shared responsibility and appropriate professional assistance.

Live-in care can help relieve some of the daily pressure.

It may allow family members to:

Spend quality time with their loved one
Take breaks without constant worry
Return to work or family responsibilities
Sleep more consistently
Reduce physical strain
Feel less isolated
Focus on emotional support rather than practical tasks

Families can still remain involved.
The purpose of professional care is not to replace loving relationships. It is to support them.

WORKING WITH HEALTHCARE PROFESSIONALS

A Joined-Up Approach to Care

Many people receiving live-in care are also supported by healthcare and social-care professionals.

Depending on the person’s needs, this may include:

GPs
District nurses
Community nurses
Occupational therapists
Physiotherapists
Pharmacists
Social workers
Palliative-care teams
Speech and language therapists
Dietitians
Hospital discharge teams

With the person’s consent, our carers and management team can communicate relevant information and follow agreed professional guidance.

This may include supporting appointment attendance, reporting concerns, recording changes and helping implement recommendations within the care plan.

Live-in carers do not replace nurses or other healthcare professionals.

Where clinical care is required, it should be provided or delegated by appropriately qualified professionals.

WHAT FAMILIES SAY ABOUT MAAYA CARE

Compassionate Support That Makes a Difference

The most meaningful feedback comes from the people and families who experience our care.

Client and Family Feedback

“Maaya were wonderful. They were supportive and patient with our situation, and our father’s carers were respectful, friendly, compassionate and kind. Nothing but praise and gratitude for Maaya.”

Client and Family Feedback

“A weight off my shoulders. The team were fully professional and supported my relative four times a day. I would happily give Maaya Care five stars.”

Client and Family Feedback

“We were very pleased with the service and the excellent communication. The carers went beyond their duties when supporting my mother, who was 102 years old. They showed real dedication and compassion.”

OUR CARE PROMISE

What You Can Expect from Maaya Care

When you choose Maaya Care, we aim to provide:

Respectful Support

Care should protect dignity, privacy and personal choice.

Clear Communication

We explain the care arrangement clearly and remain available when questions or concerns arise.

Individualised Care

Support is based on the person’s assessed needs, preferences and routines.

Reliable Oversight

Our management team remains involved and reviews the service as required.

Honest Advice

If we believe a proposed care arrangement is unsafe or unsuitable, we will explain our concerns rather than make unrealistic promises.

Responsive Care

We review support when circumstances change.

Compassion

We treat every person as an individual deserving kindness, patience and respect.

QUALITY AND SAFETY

Supporting Safe Care at Home

Providing care within a private home requires careful assessment and ongoing attention to risk.

Before care begins, we consider factors such as:

Falls
Mobility
Medication
Fire safety
Infection control
Moving and handling
Nutrition and hydration
Skin integrity
Equipment
Home access
Lone working
Night-time support
Emergency arrangements
Safeguarding
Carer accommodation

Risk assessments are not intended to remove all choice or independence.

Their purpose is to identify potential harm and agree reasonable measures that help the person remain as safe as possible.

Where a risk cannot be managed safely within the proposed arrangement, we will discuss alternative support.

LIVE-IN CARER ACCOMMODATION AND BREAKS

Creating a Sustainable Care Arrangement

For live-in care to work well, the carer must have suitable accommodation and adequate rest.

The home should normally provide:

A private bedroom
A suitable bed
Storage for personal belongings
Access to bathroom facilities
Access to food preparation facilities
A safe and respectful living environment

Carers also require daily breaks and time away from their duties.

The exact arrangements will be agreed before care begins.

If the person cannot safely remain alone during the carer’s break, additional cover may need to be arranged.

This is discussed during the assessment and included in the care proposal.

A REALISTIC APPROACH TO NIGHT-TIME CARE

Understanding Sleeping and Waking Support

Families sometimes use the phrase “24-hour care” to describe live-in care.

However, it is important to understand that one live-in carer cannot safely provide continuous care every hour of the day and night without rest.

A standard live-in care arrangement usually assumes that the carer can sleep during the night, although occasional assistance may be included depending on the agreed package.

If the person wakes frequently or needs prolonged support at night, additional arrangements may be necessary.

These could include:

We will assess night-time needs honestly so that the service is safe and sustainable.

SECOND MAJOR CALL TO ACTION

Let Us Help You Explore Your Options

Making decisions about care can feel difficult, particularly when circumstances have changed suddenly.

You may be comparing live-in care with a care home.

You may be planning for a hospital discharge.

You may be worried about a parent living alone.

You may simply need someone to explain what support is available.

Our friendly team is here to listen.

Call Maaya Care

01922 661466

Email

info@maayacare.com

Your first conversation is free and carries no obligation. We will listen to your circumstances and provide honest guidance about the next steps.

HOW MUCH DOES LIVE-IN CARE COST?

A Personalised Service Based on Individual Needs

The cost of live-in care varies because every person’s circumstances are different.

A person who needs companionship, meals and light household support may require a different care arrangement from someone who needs extensive personal care, mobility assistance, dementia support or regular help during the night.

The cost may be influenced by factors including:

The level of support required
Whether care is for one person or a couple
Mobility and moving-and-handling needs
Medication requirements
Dementia or cognitive-support needs
Night-time support
Complex or specialist care requirements
Whether a driver is required
Carer break-cover arrangements
The urgency of the care package
The proposed start date
Short-term or long-term care
Public holidays and seasonal arrangements

Following a care assessment, Maaya Care will provide a clear written proposal explaining the recommended care arrangement and associated fees.

We aim to be transparent about costs from the beginning.

Where additional staffing or support is required, this will be explained before the care package is agreed.

Why We Do Not Recommend Choosing Care Based Only on Price

The cost of care is naturally an important consideration for families.

However, choosing a provider based only on the lowest quoted fee may not always lead to the safest or most suitable care arrangement.

Families should also consider:

Whether the provider is appropriately registered
How carers are recruited and checked
The training and experience of the proposed carer
How the carer will be matched
What management support is available
How emergencies and concerns are handled
Whether care plans and risk assessments are completed
How carer breaks are covered
What happens if the regular carer is unavailable
Whether night-time needs have been properly assessed
Whether fees and additional charges are clearly explained

A reliable live-in care arrangement should be safe, realistic and sustainable.

At Maaya Care, we will not promise that one carer can provide continuous care throughout every hour of the day and night without appropriate rest.

Where additional support is necessary, we will explain the options honestly.

CAN LIVE-IN CARE BE MORE COST-EFFECTIVE THAN A CARE HOME?

For some individuals and couples, live-in care may compare favourably with the cost of residential care.

However, costs vary considerably between providers and according to the level of care required.

Families should compare the complete arrangement rather than only the headline weekly price.

When comparing options, consider:

Accommodation costs
Care fees
Additional support charges
Nursing requirements
Night-time support
Carer break cover
Household expenses
Whether support is for one person or a couple
The value of remaining in the family home
Whether the home requires adaptations or equipment

We recommend obtaining a personalised assessment and written quotation before making a decision.

PAYING FOR LIVE-IN CARE

Private and Self-Funded Care

Many people arrange live-in care privately and pay for it using personal income, savings, pensions or other assets.

Private funding can provide greater flexibility over:

The care provider selected
The preferred start date
The type of care arrangement
Daily routines
Carer preferences
Additional companionship or household support
The frequency of care reviews

Before committing to long-term care, families may wish to seek independent financial advice from a professional who understands later-life care planning.

Maaya Care does not provide regulated financial advice.

Local Authority Support

Eligibility usually depends on an assessment of the person’s care needs and financial circumstances.

The local authority may consider whether the person has eligible care and support needs and whether they meet the relevant financial criteria.

Support may be arranged in different ways, which can include:

The exact process and available options can vary.

Families should contact the adult social care department of their local council for an assessment and current guidance.

Direct Payments

Direct Payments may allow an eligible person to receive money from the local authority and use it to arrange agreed care and support.

This can provide more choice and control over how care is delivered.

However, Direct Payments come with responsibilities, which may include:

Using the funds only for agreed care needs
Keeping suitable financial records
Paying the assessed personal contribution
Following the conditions of the Direct Payment agreement
Providing evidence of expenditure
Managing any employment responsibilities where staff are employed directly

Some individuals use Direct Payments to purchase care from an independent care provider.

The council must agree that the proposed arrangement meets the person’s assessed needs and the terms of the personal budget.

Maaya Care can discuss the proposed care package, but approval and funding decisions remain with the relevant authority.

NHS Continuing Healthcare

Some adults with significant ongoing health needs may be eligible for NHS Continuing Healthcare.

This is a package of care arranged and funded by the NHS for individuals who are assessed as having a primary health need.

Eligibility is based on the nature, intensity, complexity and unpredictability of the person’s needs rather than on a particular diagnosis alone.

The assessment process is completed by the relevant NHS team.

Where appropriate, families may wish to speak with:

Maaya Care cannot determine whether someone is eligible, but we can provide relevant care information when requested and appropriately authorised.

NHS-Funded Nursing Care

NHS-Funded Nursing Care is generally associated with care provided by a registered nurse in an eligible nursing-home setting.

It is different from NHS Continuing Healthcare and does not normally pay for standard domiciliary or live-in care provided in a person’s own home.

Families should obtain guidance from the relevant NHS team regarding their particular circumstances.

Benefits and Financial Entitlements

A person receiving care may be entitled to certain welfare benefits or allowances, depending on their age, care needs and circumstances.

Possible entitlements may include support related to disability, attendance needs, mobility or caring responsibilities.

Rules and payment rates can change.

Families should obtain current information from official government services, their local authority, Citizens Advice or an appropriately qualified welfare-rights adviser.

PLANNING FOR THE COST OF CARE

Questions to Consider

Before arranging live-in care, families may find it helpful to consider:

How long care is likely to be needed
Whether needs may increase in the future
What income and savings are available
Whether the person owns their home
Whether another person lives in the property
Whether benefits have been fully claimed
Whether local-authority funding may be available
Whether NHS funding should be considered
Whether a property and financial affairs attorney is in place
Whether the family needs independent financial or legal advice

Care funding can be complex.

It may be helpful to speak with a regulated financial adviser specialising in later-life care and a solicitor where legal arrangements, property or authority to manage finances need to be considered.

FREQUENTLY ASKED QUESTIONS

1. What is live-in care?

Live-in care is an arrangement in which a professional carer lives in the home of the person receiving support.

The carer provides assistance according to an agreed care plan. This may include personal care, medication support, meal preparation, mobility assistance, companionship and household tasks.

The carer also provides the reassurance of having another person present in the home.

2. Is live-in care the same as 24-hour care?

The terms are sometimes used interchangeably, but they do not always mean the same thing.

A live-in carer lives in the home and provides substantial support during the day. However, they must also receive suitable breaks and uninterrupted rest.

One person cannot safely remain awake and work continuously for 24 hours.

Where someone requires frequent or continuous support during the night, additional carers or waking-night arrangements may be needed.

3. Who is live-in care suitable for?

Live-in care may be suitable for:

Older people
People living with dementia
Individuals recovering after hospital treatment
People with reduced mobility
Couples who wish to remain together
Individuals needing companionship
People with long-term health conditions
Individuals receiving palliative care
Family carers needing respite
People who do not wish to move into residential care

Suitability must be confirmed through an assessment.

4. Can live-in care begin quickly?

In some circumstances, care can be arranged urgently.

The time required depends on:

The person’s needs
Assessment availability
Carer availability
Required skills and experience
Home suitability
Travel and placement arrangements
Equipment or professional input needed

Where care is required following hospital discharge, families should contact Maaya Care as early as possible.

We will explain honestly whether the requested start date can be achieved safely.

5. Does the carer live permanently with the client?

Live-in carers usually work in planned placements or rotations.

One carer may provide support for an agreed period before taking a break, after which another suitable carer provides cover.

The rotation pattern depends on the care arrangement and carer availability.

Careful handovers are important to maintain continuity.

6. Will we meet the carer before care begins?

Where practical, information about the proposed carer can be shared and an introductory conversation may be arranged.

The options will depend on the urgency of the package, availability and the circumstances of the placement.

Our aim is to help the client and family feel informed and comfortable before care begins.

7. How do you match a live-in carer?

We consider:

Care experience
Training
Skills and competencies
Personality
Communication style
Interests
Cultural preferences
Language requirements
Driving requirements
Experience of relevant health conditions
Whether there are pets in the home
The person’s routine and preferences

We make reasonable efforts to identify a suitable match and review feedback after the placement starts.

8. What happens if the client and carer do not get along?

Sometimes a placement may not develop as expected.

We encourage the client, family and carer to raise concerns promptly.

Our management team will review the issues, consider whether they can be resolved and decide whether a different carer should be considered.

Safety, wellbeing and respectful relationships remain the priority.

9. What accommodation does a live-in carer need?

The carer normally requires:

A private bedroom
A suitable bed
Space for personal belongings
Access to a bathroom
Access to kitchen facilities
A safe, clean and respectful environment

The accommodation will be discussed during the assessment.

A live-in carer should not be expected to sleep in a communal room or share a bedroom with the client.

10. Does the carer need food?

The household arrangements for food should be agreed before the placement begins.

Depending on the service agreement, the client may provide meals or a food allowance may be arranged.

The details should be clearly included in the care proposal or contract.

11. Does a live-in carer receive breaks?

Yes.

Live-in carers require regular breaks and suitable rest.

The timing and duration of breaks will be discussed and agreed.

If the person cannot remain safely alone, additional support may be needed to cover the carer’s break.

12. Can the carer help during the night?

A live-in carer may be able to provide occasional night-time assistance, depending on the agreed package.

If the person wakes frequently or requires extended support, a waking-night carer or another staffing arrangement may be needed.

Night-time needs must be discussed honestly during the assessment.

13. Can you provide a waking-night carer?

Subject to availability and assessment, Maaya Care may provide waking-night support.

A waking-night carer remains awake and available throughout the agreed night period.

This is a separate service from standard live-in care and may involve additional fees.

14. Can live-in care support someone with dementia?

Yes, subject to assessment.

Live-in dementia care may include:

Familiar routines
Personal care
Medication support
Meal preparation
Hydration encouragement
Reassurance
Meaningful activities
Memory prompts
Reducing avoidable risks
Family communication

Where someone has behaviours that present significant risks, complex needs or frequent night-time support requirements, additional staffing or professional input may be needed.

15. Can you support someone after a hospital discharge?

Yes.

Live-in care can help someone return home with practical support and reassurance.

This may include:

Personal care
Medication support
Meals and hydration
Mobility assistance
Following professional guidance
Attending appointments
Monitoring and reporting concerns
Supporting rehabilitation routines
Household tasks

The discharge team should confirm that the home environment and proposed care arrangement are suitable.

16. Can you provide live-in care for a couple?

Yes, subject to assessment.

A live-in carer may support both partners in the same home.

The assessment will consider each person’s needs, the overall workload, night-time requirements and whether one carer can safely provide the required support.

Additional staffing may be recommended where needs are substantial.

17. Can the carer drive the client’s car?

This may be possible where:

Driving is included in the care arrangement
The carer has a valid licence
The vehicle is roadworthy
Suitable insurance is in place
The client or representative gives permission
Appropriate checks have been completed

Driving arrangements must be agreed in advance.

18. Can the carer use their own car?

This depends on the carer, insurance arrangements and the agreed service.

Any mileage costs or transport expenses should be discussed before care begins.

19. Can a live-in carer support pets?

Many live-in carers are comfortable with pets.

The type, number and needs of the animals should be discussed during the matching process.

Support may include feeding, companionship and dog walking where agreed and safe.

The client remains responsible for veterinary costs, pet supplies and any specialist animal care.

20. Can family and friends still visit?

Yes.

One of the main benefits of remaining at home is that normal family life can continue.

The client can welcome relatives, friends and neighbours according to their own wishes.

Any safeguarding, infection-control or wellbeing concerns should be considered where relevant.

21. Will the carer do housework?

Live-in carers can usually assist with reasonable household tasks connected with maintaining a safe and comfortable environment.

This may include:

Laundry
Light cleaning
Washing dishes
Changing bedding
Shopping
Meal preparation
Tidying living areas

A live-in carer is not a professional cleaner or housekeeper.

Heavy cleaning, gardening, repairs or work for other household members may require separate arrangements.

22. Can the carer cook?

Yes.

Meal preparation is commonly included in live-in care.

The carer can prepare meals based on the person’s preferences, dietary requirements and cultural needs.

Where specialist dietary advice has been provided, the care plan should reflect it.

23. Can the carer administer medication?

Trained and competent carers may support medication in accordance with the care plan, provider policy and relevant instructions.

This may include:

Reminding
Prompting
Assisting
Administering
Recording
Ordering or collecting prescriptions where agreed

Some medicines or clinical procedures may require additional training or input from a healthcare professional.

24. Can a live-in carer provide nursing care?

Live-in carers are not automatically registered nurses.

They can provide agreed personal care and support tasks for which they are trained and competent.

Clinical procedures must be assessed separately.

Some tasks may be completed only by a nurse or after formal delegation and training from an appropriate healthcare professional.

25. Can you provide end-of-life care at home?

Yes, subject to assessment and coordination with the healthcare professionals involved.

Our carers can provide personal care, comfort, companionship, practical assistance and emotional support.

Clinical symptom management remains the responsibility of the appropriate medical and nursing professionals.

Our aim is to help the person remain comfortable and treated with dignity while supporting their family during a very difficult time.

26. What happens if the regular carer becomes unwell?

Maaya Care will work to arrange replacement cover as soon as reasonably possible.

The speed and type of replacement may depend on availability, required competencies and travel arrangements.

Families should ask providers about contingency arrangements before care begins.

27. How often is the care reviewed?

Care should be reviewed regularly and whenever needs change.

A review may be required after:

A hospital admission
A fall
Medication changes
Increased night-time needs
Reduced mobility
Weight loss
Changes in cognition
New equipment
Concerns raised by the client, family or carer

The review helps ensure the care plan remains suitable and up to date.

28. Can live-in care be arranged temporarily?

Yes.

Short-term live-in care may be arranged for:

Respite
Family holidays
Recovery after hospital treatment
Trial periods
Emergency support
Temporary illness
Support while longer-term plans are made

Availability and minimum booking arrangements should be discussed with our team.

29. Is live-in care regulated?

Providers delivering regulated personal care in England should be registered with the Care Quality Commission where required.

Maaya Care is a CQC-registered domiciliary care provider.

Families may wish to review a provider’s registration and inspection information when comparing services.

30. How do we start?

Contact Maaya Care by telephone, email or the website enquiry form.

We will ask some initial questions and discuss whether live-in care may be suitable.

Where appropriate, we will arrange a free, no-obligation care assessment.

AREAS WE COVER

Live-in Care Across the West Midlands and Surrounding Areas

Maaya Care provides home-care services from our West Midlands base and can discuss live-in care placements across a wider geographical area, subject to assessment and carer availability.

Our priority areas include:

Walsall
Birmingham
Solihull
Sutton Coldfield
Wolverhampton
Sandwell
Dudley
West Bromwich
Wednesbury
Darlaston
Bloxwich
Aldridge
Brownhills
Pelsall
Rushall
Great Barr
Perry Barr
Streetly
Cannock
Lichfield
Tamworth
Stafford
Stoke-on-Trent

Families outside these areas are also welcome to contact us.

Because live-in carers remain in the client’s home, it may be possible to consider placements beyond our usual visiting-care boundaries.

Every enquiry is reviewed individually.

LIVE-IN CARE IN WALSALL

Personalised Support in Your Own Home

Maaya Care is based in the West Midlands and supports individuals and families across Walsall and surrounding communities.

We understand how important it can be for people to remain connected to their local area, neighbours, GP surgery, shops, faith community and family.

Our live-in care service can help individuals remain at home in areas including:

Walsall town centre
Caldmore
Palfrey
Pleck
Bloxwich
Darlaston
Aldridge
Brownhills
Pelsall
Rushall
Streetly
Willenhall
Bentley
Great Wyrley and nearby communities

Support is tailored around the individual and may include companionship, personal care, dementia support, hospital-discharge care, mobility assistance and palliative care.

LIVE-IN CARE IN BIRMINGHAM

One-to-One Home Care Across Birmingham

Maaya Care can discuss live-in care for families across Birmingham, including:

North Birmingham
Great Barr
Handsworth
Erdington
Sutton Coldfield
Kingstanding
Aston
Edgbaston
Harborne
Selly Oak
Moseley
Yardley
Hodge Hill
Hall Green
Acocks Green
Other Birmingham communities

Live-in care may help someone remain safely at home while continuing their familiar routines and community connections.

Availability is subject to assessment and suitable carer matching.

LIVE-IN CARE IN SOLIHULL

Compassionate Care Without Leaving Home

Maaya Care provides personalised live-in care for individuals and families in Solihull and surrounding areas.

This may include:

Solihull town centre
Shirley
Knowle
Dorridge
Olton
Lyndon
Elmdon
Balsall Common
Chelmsley Wood
Castle Bromwich
Marston Green
Nearby communities

Our care team can support older people, couples, individuals living with dementia and those returning home after hospital treatment.

Every package begins with an individual assessment.

LIVE-IN CARE IN WOLVERHAMPTON, SANDWELL AND DUDLEY

We can also discuss live-in care across:

Wolverhampton
Bilston
Wednesfield
Tettenhall
West Bromwich
Smethwick
Oldbury
Tipton
Rowley Regis
Dudley
Halesowen
Stourbridge
Brierley Hill
Kingswinford
Surrounding communities

Live-in care can provide families with an alternative to moving a loved one into a residential setting.

LIVE-IN CARE IN STAFFORDSHIRE

Support in Cannock, Lichfield, Tamworth, Stafford and Stoke-on-Trent

Cannock
Burntwood
Lichfield
Tamworth
Stafford
Stone
Rugeley
Stoke-on-Trent
Newcastle-under-Lyme
Nearby communities

The availability of care will depend on the person’s needs, the proposed start date and finding a suitably matched carer.

WHY LOCAL KNOWLEDGE MATTERS

Although live-in carers remain in the client’s home, local knowledge can still be valuable.

A carer may support the person to:

Attend GP appointments
Visit local shops
Go to community groups
Attend a place of worship
Meet friends
Visit parks and cafés
Attend hospital appointments
Maintain important local relationships

Remaining connected to familiar places can contribute to wellbeing and independence.

ADVICE FOR FAMILIES ARRANGING LIVE-IN CARE

Start the Conversation Early

Families often wait until a crisis occurs before discussing care.

This may happen after:

A fall
A hospital admission
A family carer becoming exhausted
A sudden decline in mobility
Medication concerns
Increased confusion
A safeguarding concern
A person becoming unable to manage alone

Where possible, starting the conversation earlier provides more time to:

Explore different care options
Involve the person in decisions
Assess the home
Arrange equipment
Consider funding
Identify a suitable carer
Plan the transition calmly

Even when care is not needed immediately, an initial discussion can help a family understand the choices available.

Involve the Person Receiving Care

Care decisions should not be made around someone without involving them wherever possible.

The person may have strong views about:

Remaining at home
Their preferred routine
The gender of their carer
Food and cooking
Privacy
Visitors
Pets
Cultural or religious needs
How personal care is provided
What support they are willing to accept

Listening to these views can help the care arrangement feel respectful rather than imposed.

Where the person may lack capacity to make a particular decision, appropriate mental-capacity and best-interest processes should be followed.

Prepare the Home

Before live-in care begins, families may need to consider:

A private bedroom for the carer
Safe access to the property
Working smoke alarms
Adequate heating and lighting
Mobility equipment
Bathroom safety
Medication storage
Emergency contact information
Internet or telephone access
Food and household supplies
Arrangements for keys
Pet routines
Parking or transport

The assessment will help identify what preparation is needed.

QUESTIONS TO ASK ANY LIVE-IN CARE PROVIDER

Before choosing a provider, families may wish to ask:

Are you registered with the Care Quality Commission?
How do you recruit and vet carers?
What training do carers receive?
How do you match carers with clients?
What happens when the carer takes a break?
How are night-time needs assessed?
What is included in the quoted price?
Are there additional charges?
What happens if the carer is unavailable?
How often is the care reviewed?
Who should we contact outside normal office hours?
How are concerns and complaints managed?
What accommodation must we provide?
Can we meet or speak to the proposed carer?
How is information shared with family members?
What notice period applies?
How are medications managed?
What happens if care needs increase?

A reputable provider should be willing to answer these questions clearly.

Call us for more info

Stay at Home. Stay Independent. Stay Connected.

Needing care does not have to mean giving up the home, routines and relationships that make life meaningful.

With the right support, you or your loved one may be able to continue living safely and comfortably at home.

Maaya Care provides personalised live-in care built around dignity, choice, companionship and independence.

Whether you are:

Planning for future care
Supporting an ageing parent
Preparing for a hospital discharge
Caring for someone living with dementia
Looking for respite
Comparing live-in care with a care home
Seeking compassionate end-of-life support
Arranging care for a couple

Our team is here to listen.

There is no pressure and no obligation.

We will take time to understand your situation, answer your questions and explain the next steps clearly.

ENQUIRY FORM

Tell Us How We Can Help

Name

Telephone number

Postcode

Who requires care

Type of care required

When care is needed

Does the person currently live alone

Brief details of support required